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Distance Selling – Terms & Conditions

We, European Management Education & Learning (e-mel) LLP of 55 West Street, Marlow, Buckinghamshire SL7 2LS (the supplier) offers to supply goods or services under the principals of the Consumer Protection (Distance Selling) Regulations 2000.

A contract is considered to be a ‘Distance contract’ where contact between the supplier and consumer makes exclusive use of one or more means of distance communication up to and including the moment at which the contract is concluded.

As the supplier, prior to the conclusion of the contract, we will provide you:

   Our full Company name and postal address.
   The price of the goods or services including all taxes.
   Delivery costs where appropriate.
   The arrangements for payment and if appropriate, delivery.
   The existence of a right to cancel.
   The cost of using the means of distance communication where it is calculated     other than at the basic rate.
   The period for which the offer or price remains valid

Where appropriate, the minimum duration of the contract, in the case of contracts for the supply of goods or services to be performed permanently or recurrently.

By the point of collection or delivery, we will have advised you of any after sales services or guarantees that are supplied with the goods or services.

If at any time you wish to raise a complaint, this should be sent in writing to our Customer Service Department at the above address or by e-mail to

Where you have the right to cancel the contract, written notice should be given to us at the above address, or by e-mail to within 7 days of delivery of the goods or services. The notice of cancellation operates to cancel the contract. Unless the parties have agreed otherwise, the consumer will not have the right to cancel the contract by giving notice of cancellation in respect of the contracts:

For the supply of services if the contract has begun with the consumer’s agreement before the end of the applicable cancellation period and after the supplier has provided the required information.
For the supply of goods or services the price of which is dependant on fluctuations in the financial market which cannot be controlled by the seller.

For the supply of goods made to the consumer’s specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

For the supply of audio or video recordings or computer software if they are unsealed by the consumer

In the event of a cancellation, the supplier will reimburse the price paid for the goods only. This reimbursement will be made to the consumer within a period not exceeding 30 days beginning with the day on which the notice of cancellation was given. If the contract is cancelled after the consumer has acquired possession of the goods, the consumer is treated as being under a duty throughout the period before cancellation to retain possession of the goods and to take reasonable care of them.

On cancellation, the consumer is under a duty to restore, at the consumers own expense, the goods to the supplier’s place of business, as detailed above, and in the meanwhile to retain possession of the goods and take reasonable care of them. The supplier may make a charge, not exceeding the direct costs of recovering any goods supplied under the contract, to the supplier’s place of business.

Where, at any time during the period of 21 days beginning with the day notice of cancellation was given, the consumer receives such a request, and unreasonably refuses or unreasonably fails to comply with it, his duty to retain possession and take reasonable care of the goods continues until the consumer returns the goods.

The copyright of all goods in the form of reports (in whatever format) is owned and retained by the supplier. Any use of, duplication of or distribution of  goods (in whatever form or format) associated with cancelled orders is illegal and will result in prosecution.